Frequently Asked Questions
What makes your cowboy hats unique?
Our cowboy hats at Maya James are truly unique because each one is a "one of one." We meticulously select cowhide leather in various colors and patterns, ensuring no two hats are alike.
Are your hats made from genuine cowhide leather?
Yes, all Maya James hats are crafted from 100% genuine cowhide leather. We take pride in using high-quality materials that not only offer durability and longevity but also showcase the natural beauty and unique characteristics of cowhide.
How do I determine my hat size?
Please refer to our size guide.
How do I care for/clean my hat?
- Store your hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out.
- Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise.
- Avoid exposing your hat to the heat from stoves, radiators, lamps, car windows and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.
*** If your hat gets wet, shake off the excess water, and turn down the “self-conforming” leather sweatband. This will allow the hat to dry naturally. While the hat is wet, don’t let the brim touch the surface and don’t place it near heat. Heat can reactivate the felting process and cause shrinkage. - To keep perspiration from penetrating the material, occasionally turn down the leather sweatband so it can dry out. -Should your hat, (if it is light colored) become spotted with water or grease, you can clean it with a little baby talc or corn starch - not liquid cleanser, please!
- To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.
- Your hat will last a lifetime if you follow these important instructions.
What is your return or exchange policy?
Due to the nature of the products we sell, particularly hats, we regret that we cannot offer exchanges or returns for sanitary reasons. We encourage customers to refer to our size chart to ensure accurate sizing before making a purchase. Your satisfaction is important to us, so please feel free to contact our customer support team if you have any questions or concerns regarding sizing of our products.
When will my order be shipped?
Please allow 3-5 business days for processing and 2-5 business days for shipping
What if the hat I like is out of stock?
If the hat you like is currently out of stock, please email us at support@shopmayajames.com, and we will do our best to restock it for you. We understand the importance of finding the perfect hat, and we'll work diligently to accommodate your request and notify you as soon as it becomes available again. Thank you for your patience and interest in our products!
Where are your hats manufactured?
Crafted in the USA